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Return Policy

U2Rehab gladly accepts returns on “ONLY” some merchandise. Otherwise “NO RETURNS” are allowed! So, please be very careful when purchasing items to assure the item(s) is correct.

Note that all returns are subject to a 25% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Item clearly states that returns are allowed

  • Within 30 days of invoice date: full refund, less any restocking fees

  • After 30 days of invoice date: store credit only, less any restocking fees

  • After 45 days of invoice date: no refunds or returns after 30 days

Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Certain parts are not returnable.

Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.